Refund policy

Refund Policy

All sales are final. We do not offer refunds, returns, or exchanges once an order has been placed and processed.

Damaged or Incorrect Items Please inspect your order upon receipt. If your item arrives damaged, defective, or if you receive the wrong item, please contact us immediately at bryan@nuevagera.com within 7 days of delivery with your order number and photo evidence of the issue.

If approved, we will gladly send a replacement for the damaged or incorrect item at no additional cost to you. In case of no replacement available a refund will be provided.

Order Cancellations Orders cannot be canceled or modified once they have been submitted. Please double-check your shipping address, sizing, and order details before completing your checkout.

Contact Us If you have any questions about our policy or an issue with your order, feel free to reach out to us at bryan@nuevagera.com.