Shipping policy

Shipping Policy

Domestic Shipping Only We currently ship only within the United States. We do not offer international shipping at this time.

Processing Time All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive a notification with a tracking number as soon as your order has shipped.

Shipping Rates & Delivery Estimates

• Standard Shipping: Currently Free

• Express Shipping: Price may vary.

Lost, Stolen, or Delayed Packages Once an order is handed over to the shipping carrier (USPS, UPS, FedEx), responsibility for the package transfers to them. We are not responsible for lost or stolen packages that are confirmed delivered to the address entered at checkout. If your tracking indicates that your package was delivered but you haven't received it, please contact the carrier directly to file a claim.

Incorrect Shipping Address Please double-check your shipping details before completing your order. We are not responsible for packages shipped to an incorrect address provided by the customer. If a package is returned to us due to an invalid address, you will be responsible for the reshipping costs.

Contact Us If you have any questions about your order or shipping status, please reach out to us at bryan@nuevagera.com